About NeighborShare 💼

NeighborShare meets pivotal needs of $400 or less – an unexpected car repair, a medical bill, a job certification, etc. – that are slipping through the cracks and sending families into crisis. NeighborShare does this through their online platform that connects people who need help with people who want to help.

Client pain points 🙆‍♀️

The client’s team had an analytics dashboard that they were using for monitoring business KPIs and to report donation metrics back to their donors and board. But the team was having issues with the way that the data was populating and the dashboard wasn’t serving them well.

Some of their current issues included:

Existing Dashboard was unclear and not well organized since a number of different volunteer engineers had been working on it over the past 2 years
Some analytics were missing or not populating correctly. As a result the client was having to manually calculate a lot of metrics that should’ve been automatically visible to them
The client was also unclear on how to resolve a lot of these data issues due to the number of different data sources they had

Project Objective 🌟

We worked to revamp NeighborShare’s Google Analytics dashboards to gather crucial data for business evaluation and growth. This encompasses database improvements, metadata transfer coding, and data extraction from varied sources. As a burgeoning nonprofit, prioritizing a user-friendly reporting system is vital to focus on core objectives, while also demonstrating impact through real-time data and detailed donor information to foster growth and donor involvement.

Demo Video 🎥

neighborshare-dfg-demo-vid.mp4

Process 💭

Meeting with the clients 🙆‍♀️

We spent the first few weeks meeting with the client to find out what they needed to be updated and fixed on their existing dashboard so they could keep up their analytics at the pace of the fast growing organization. They outlined the changes that needed to be made to the backend data as well as the current frontend in Looker Studio.

Here are some key points that they highlighted: